Privacy Policy

Privacy Policy

Purpose

Trust is a vital part of our relationship with our customers. You trust Malvern Hills Veterinary Practice to provide your pet with the best possible care and this Privacy Policy explains why you can also trust us to protect your information. 

What data do we collect?

Malvern Hills Veterinary Practice will collect and store the following information:

  • Your name, address and contact details.
  • Records about billing and payment.
  • Any correspondence you’ve had with the practice including:
    • Records of face-to-face conversations with staff.
    • Records of email communication with the practice.
    • Records of telephone calls with the practice.
  • Information about how you navigate and use our website.

How do we collect this data?

Malvern Hills Veterinary Practice offers a wide range of services to ensure that your pet has access to the most sophisticated healthcare treatments available and we want you to understand the types of information that we collect as you use these services.

When you register with our Practice, we collect your contact information (including name, address, email and telephone numbers) and use it to keep in touch with you. If you are a licensed breeder then we will also collect and store your Breeder License number.

As our relationship with you and your pet develops we may ask for some of your health details if this is relevant to your pet’s veterinary care (for example, if you are likely to require frequent home visits by a member of our staff due to difficulties leaving the house).

Our website contains useful information and tips about caring for your pets and it is used by clients and many other pet owners who aren’t yet registered with Malvern Hills Veterinary Practice. We do collect information about the way you use our website and some information about how visitors are connecting to the site; this includes the operating systems and browser that is used to view the site and the IP address you are connecting from (i.e. your location).

We may customise our website’s performance based on how you have used or navigated the website previously; this means that you may be shown information we think is particularly relevant or interesting to you. Our website works best when we can use cookies to help us understand the way that you use it. More information regarding our use of cookies is available on our website at https://malvernhillsveterinarypractice.co.uk/cookie-policy-uk/  

Website Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Website Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Website Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

This website uses the Privacy Suite for WordPress by Complianz to collect and record Browser and Device-based Consent. For this functionality, your IP address is anonymized and stored in our database. This service does not process any personally identifiable information and does not share any data with the service provider. For more information, see the Complianz Privacy Statement.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Website Statistics

This website uses Burst Statistics, a Privacy-Friendly Statistics Tool to analyse visitor behaviour. For this functionality we (this website) collect anonymised data, stored locally without sharing it with other parties. For more information, please read the Privacy Statement from Burst Statistics.

Why do we collect this data?

The information that we collect allows us to inform you about the services that are relevant to you and to provide you with important health information about your pet. It also helps us improve as a practice, as we can monitor the quality and effectiveness of the services offered to you.

If you have given us permission, we will also use the information we hold about you to tell you about products and services that we think might be of interest to you.

We sometimes run events, fairs, or even host school visits in our practices. This sometimes entails the production of photographic, video or audio material. If this media contains images of you, we will only make use of it if we have obtained and recorded your consent. Should any media contain images of children, we will only use it with the consent of the child’s parent or guardian.

Your privacy controls

It is important that you are comfortable with the way that we are using your data; you can tell us at any time if you’d like to make any changes to this.

You have the right to:

  • Withdraw consent to the processing of your data.
  • Access the data.
  • Rectify or delete any data that we hold.
  • Data portability.
  • Restrict the processing of your data.

Please speak to a member of staff if you wish to discuss the data we hold on file for you and the access rights to this information.

Should you still not be satisfied after speaking to a member of our team, you are entitled to discuss the matter with a supervisory authority or lodge a complaint with the Information Commissioner’s Office (ICO). 

Sharing your data

Malvern Hills Veterinary Practice will not share your information with other companies, individuals or organisations unless:

  • It is necessary for the diagnosis or treatment of your pet (e.g. referral companies or laboratories).
  • It is part of a service that you’ve asked us to provide such as a health plan, financing or submitting insurance claims.
  • You have given us consent to do so.
  • We have an identified legitimate interest to do so.
  • We are legally required to do so.

In some very specific situations, we may transfer some of your data abroad. If we do transfer any of your data outside of the European Union, we will make sure that it is kept secure. We hold the companies we work with to the EU contract clauses standards.

If you request a password reset, your IP address will be included in the reset email.

Visitor comments may be checked through an automated spam detection service.

Keeping your data secure

We know how important your privacy and the security of your personal information are to you and we have taken every reasonable effort to make sure that it is safe with us. We comply with all relevant legislation and we meet the standards set by the RCVS.

We use technologies including encryption, pseudonymisation and anonymization to keep your data safe and secure.

Our data retention policies are set up to ensure that we do not keep your data for longer than is absolutely necessary. We will hold all necessary data throughout the duration of your registration with us. If you cease to be registered with us, your data will continue to be held on file for a further [Insert No] months, at which point it will then be deleted from our systems.

When using this website if you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Malvern Hills Veterinary Practice stores its data on servers located in the United Kingdom.

Talking to us about your data

You can ask to access, modify or delete your data held by Malvern Hills Veterinary Practice and you can also ask us any question regarding the data that we store about you. 

For all data enquiries, please speak to a member of staff in practice or email us at hello@malvernhillsvets.co.uk.

Alternatively, you can send us your enquiry by post:

The Data Protection Officer

Malvern Hills Veterinary Practice

Unit 7-8 Hanley Workshops

Hanley Swan

Worcestershire

WR8 0DX

Malvern Hills Veterinary Practice is registered under 15876768.

This Privacy Notice was last updated on 28th November 2024.